Our glasses policy allows you up to 30 days from the original dispatch date for you to claim a full refund or request for an exchange free of charge.
Claiming a refund or exchange for your glasses can be done the same as with any products from Feel Good Contacts.
Simply include a note with your order, providing the reason for return, then attach the sticky returns label to the package and return in the mail. You must obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.
Please note: Glasses must be in their original condition and with all accessories, including its case and cloth.
To request an exchange of your glasses, call our dedicated customer service team on 0800 458 2090 and they'll be happy to talk you through the process.