Returns and Refunds Policy

 
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Free Returns and 100% Money Back Promise

At Feel Good Contacts, we're always here to help, and we understand the occasional need to return an item. Whether you've ordered the wrong lenses, the item has been damaged on the way, or is just no longer needed, we can offer you a 100% guarantee for your money back.

We offer free returns and a full refund (not including delivery charges) on any product (except sunglasses) within 90 days of purchase. A refund can only be made through the original payment method (PayPal or card) used during purchase. Items are only eligible for a refund if they haven't been opened or used, and if the original tags are still in place.

However, if we've made a mistake with your order, then we will happily offer a refund of all costs, which also includes money spent on postage and packaging.

Once accepted, refunds will take 5-7 days to appear in your account.

How to claim a refund

To claim a refund, you simply need to fill in the returns form enclosed with your order, providing the reason for return. Then attach the sticky label to the package and return to a post office or a Royal Mail delivery office.

If you have any questions regarding your return, you can reach our helpful customer service team on 0800 458 2090 or cs@feelgoodcontacts.com.



If you wish to cancel your order, please contact us on 0800 458 2090 or via email at cs@feelgoodcontacts.com. Unfortunately, if your order has already been dispatched, we are unable to cancel the order or make any amendments to your item(s).

Successful cancellations will be refunded within 2-3 working days.

If you receive your item and decide you would like to change your order, you are more than welcome to make an exchange.

We promise to provide an exchange service on items up to a year after the order purchase date. Items sent for exchange must be unopened and in their original condition.

Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.

When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.

If you would like to make an exchange, please call our customer service team on 0800 458 2090.

In the unlikely event that your package arrives damaged, or does not arrive at all, we'll happily replace your items. All you need to do is contact us, and then we'll open a claim with Royal Mail and process a reshipment of your order.

We'll send a Denial of Receipt letter to your email which must be completed and returned to Feel Good Contacts within 7 working days. A reshipment will only be sent after we have received the form.

Items must be reported undelivered or damaged within 21 days of purchase. Unfortunately, you cannot claim if you report this any later.

To report a damaged or undelivered order, call us free on 0800 458 2090, message us on LiveChat or email us at cs@feelgoodcontacts.com

Our sunglasses returns policy differs slightly, allowing up to 30 days for you to claim a refund and opt for an exchange.

Claiming a refund for your sunglasses can be done the same as with any products from Feel Good Contacts. Simply include a note with your order, providing the reason for return, then attach the sticky returns label to the package and return in the mail.

Please note: If the sunglasses security tag is removed or the sunglass is not returned in its original condition, we will not be able to provide a refund or exchange.

To request an exchange of your sunglasses, call our customer service team on 0800 458 2090 and they'll be happy to talk you through the process.

Our glasses policy allows you up to 30 days from the original dispatch date for you to claim a full refund or request for an exchange free of charge.

Claiming a refund or exchange for your glasses can be done the same as with any products from Feel Good Contacts.

Simply include a note with your order, providing the reason for return, then attach the sticky returns label to the package and return in the mail. You must obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.

Please note: Glasses must be in their original condition and with all accessories, including its case and cloth.

To request an exchange of your glasses, call our dedicated customer service team on 0800 458 2090 and they'll be happy to talk you through the process.

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