Privacy Policy

We at Feel Good Contacts are committed to protecting and respecting your privacy. Our privacy policy does not contain any surprises, although we ask that you read it carefully as it contains important information on who we are, how and why we collect, store, use and share your personal information, your rights in relation to your personal information and how to contact us.

“Personal information” means any information relating to an identified or identifiable natural person. An identifiable natural personal is one who can be identified directly or indirectly from that information.

This website privacy policy is divided into the following sections:

1. Who we are
2. Our website
3. Our collection and use of your personal information
4. How you can update your data
5. Our legal basis for processing your personal information
6. Who we share your personal information with
7. Transfer of your personal information out of the EEA
8. Cookies
9. Marketing
10. Your rights
11. Keeping your personal information secure
12. Changes to our privacy policy
13. How to contact us

 

Who we are

This website is operated by Feel Good Contacts Ltd (“we”, “us” or “our”), a subsidiary of Dreamcatcher Ltd. For more information about us and what we do, please click below.

Our affiliated websites, mobile sites and apps include:

• www.feelgoodcontacts.com
• www.feelgoodcontacts.ie

We collect, use and are responsible for certain personal information about you. When we do so, we comply with applicable data protection laws and we are the ‘data controller’ of your personal information. Feel Good Contacts Ltd. Registered in Gibraltar, Company No. 106009 (registered office: Suite 1, Burns House, 19 Town Range, GIBRALTAR, GX11 1AA).

 

Our Website

This privacy policy relates to your use of our website at https://www.feelgoodcontacts.com

Our website may contain links to third party websites. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

This website is not intended for children and we do not knowingly collect data relating to children.

 

Our collection and use of your personal information

We collect certain personal information about you when you use our website and when you purchase something from our on-line store, as part of the buying and selling process. Some of this personal information is collected directly, we collect the personal information you give us such as your name, address, email address and details of the products you purchase, and some is collected indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

When placing an order for Optical Appliances and Optical Dispensing Services with us, you consent to receiving ongoing communications from our Dispensing Optician(s) (and/or our customer care team under our direct supervision) to ensure that we can provide aftercare services and advice in relation to the optical appliances you have been supplied. The aftercare services will include, but not limited to, advice on insertion and removal of lenses, wearing schedules, caring for lenses, our eye care hub literature, hygiene and emergency situations.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

The personal information we may collect about you includes:

• your name, address and contact details
• details of your eye prescription
• details of any feedback you give us by phone, email, post or via social media
• your preferences in receiving marketing from us (including newsletters) and your communication preferences
• registration data (e.g. username/passwords)
• details of any request you make through the “Refer a Friend” function of our website
• transaction data* (e.g. details about payments to/from web users)
• information about the products and services we provide to you
• information about how you use our website

We use this personal information to:

• use data analytics to improve our website, apps and services
• administer and protect our business and this website (including troubleshooting, data analysis, testing and system maintenance)
• process orders, payments and refunds
• customise the website and its content to your particular preferences, to create and manage your account, verify your identity, provide goods and services, and improve our services
• tailor the online advertisements you see
• make suggestions to you about events or services that may be of interest to you
• provide marketing information to you in relation to our products where you have given your consent. If you do not wish to be contacted in this way, you can tell us by contacting us using the details set out at the end of the Privacy Policy, using the “unsubscribe” option in communications sent to you, or by adjusting your preferences in your account
• notify you of any changes to our website or to our services that may affect you

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. To determine the appropriate retention period for personal information, we consider a variety of factors including the amount and nature of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and applicable law. We may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

In general, we retain your transactional information and personal details for up to 15 years from the time of your last order with us.

If we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

 

How you can update your data

Under data protection legislation, you have the right to access information held about you (also known as Subject Access Request). If you opt to exercise this right and we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge (within 28 working days).

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us in order to verify identity.

If you wish to exercise these rights, please contact us using the details provided in this privacy policy.

 

Our legal basis for processing your personal information

We only use your personal information when the law allows us to. We will use your personal information for the purposes described above in the following circumstances:

• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. Our legitimate interests include assisting or recommending products and services based on your browser and/or purchase behaviour. Reminders to renew your lenses are also of legitimate interest so that you do not run out, or have not, in any way, exceeded the recommended duration of the lens/solution life. We will also occasionally send you your balance of reward points that you have collected with us as they can be used to purchase more of your product. Where there is important medical information that relates to products (contact lenses are medical devices) we will send out information via emails. We ensure to maintain a balance of any potential impact on you (both positive and negative) and your rights before we process your data for our legitimate interests. You’ve the right to object, on grounds relating to your particular situation, at any time to processing of personal information concerning you which is based on legitimate interests. More information on this right and on how to exercise it is set out below,
• Where we need to perform a contract, we are about to enter into or have entered into with you, and
• Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal information. If we do ask for your consent for any use of your personal information, you have the right to withdraw it at any time by contacting us using the contact details at the bottom of this Privacy Policy.

 

Who we share your personal information with

We may share your personal information as reasonably necessary for the purposes described in this Privacy Policy in the following ways:

• internally amongst our staff but they will only use it to carry out their duties in line with the purposes set out above,
• with our affiliates and group companies,
• with delivery services
• with payment gateways
• with fraud prevention service providers
• with companies who provide services to us, such as hosting our website and performing analyses to improve the quality of our website and services,
• as may be necessary in connection with any merger, acquisition, divestiture or sale of all or part of our business. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice, and
• with law enforcement or other authorities if required by law.

We do not sell, rent or lease your personal information to third parties.

 

Transfer of your personal information out of the EEA

Personal information collected by us may be stored and processed in any country in which we or our affiliates, suppliers, partners, group companies or agents provide services and services of our platform. By using our services, you expressly consent to any transfer of information outside your country, which may be stored and used by our affiliates, Dreamcatcher or any other group companies on an ongoing basis.

Feel Good Contacts is a global company registered in Gibraltar with global affiliates, suppliers, partners, agents or group companies. To ensure the provision of effective and efficient services and communication, we may be required to transfer your personal data, including places outside of the European Economic Area (EEA), Gibraltar and the UK, in countries that may have different data protection laws.

However, we will only transfer your personal data outside these locations where appropriate safeguards have been put in place and to comply with the General Data Protection Regulation (GDPR).

 

Cookies

Our website uses cookies (and other similar tracking technologies such as web beacons) to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website.

We use the following cookies:

• Strictly necessary cookies - these are cookies that are required for the operation of our website,
• Analytical/performance cookies - they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily,
• Functionality cookies - these are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences, and
• Advertising cookies - these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. For further information on cookies generally visit www.allaboutcookies.org.

 

Marketing

We would like to send you information about our business, services and events which may be of interest to you. Where we have your consent, or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call. We will only send you marketing messages when we obtain your consent or where we are otherwise permitted to send marketing messages by law. You can unsubscribe from marketing communications from us at any time by contacting us using the details at the bottom of this Privacy Policy or by using the ‘unsubscribe’ link in our emails. It may take a few days for this to take place. For more information on your rights in relation to marketing, see 'Your rights’ below.

 

Your rights

You have a number of important rights in relation to your personal information that you can generally exercise free of charge. In summary, your rights include the right to:

• be informed about how we use your personal information and your rights; this is why we are providing you with this privacy policy,
• access your personal information,
• require us to correct any mistakes in your information which we hold,
• require the erasure of personal information concerning you in certain situations,
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations,
• object at any time to processing of your personal information for direct marketing,
• object in certain other situations to our continued processing of your personal information, and
• restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, please see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation or contact us using the details at the bottom of this Privacy Policy.

If you would like to exercise any of those rights, please contact us using the details at the bottom of this Privacy Policy. We may ask you for certain information to help us verify your identity and to help us comply with your request.

You can amend your preferences or unsubscribe at any time, by either logging into your account and following the directions, or by calling our Customer Services on 0800 458 2090 (UK) or 01 514 3614 (Ireland).

 

Keeping your personal information secure

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, we use a trusted payment processing service to process your payment and we do not store your credit/debit card information, with the exception of the expiry dates and last 4 digits of your card number. Your full credit/debit card details will need to be entered on the PCI-compliant payment gateway websites.

We save your last 4 digits and expiry date of credit or debit card details (received by us from the payment gateways) once your order on our website has been processed, to assist with processing any future orders you make.

We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our website. This technology prevents you from inadvertently revealing personal information using an unsecure connection. Our website is certified with an SSL certificate, which verifies that our website is secure.

We keep your information confidential and store user personal data on a secure server, which is password protected and firewall protected. Any data we collect may be transferred to and stored at FastHosts.co.uk, the UK’s most reputed and secure data centre.

 

Changes to our privacy policy

We may change this Privacy Policy from time to time, when we do we will inform you in the manner required by law. This Privacy Policy was published on 11 December 2023. To view changes to the Privacy Policy, please click here.

 

How to contact us

We would love to hear from you. If you have any questions about this Privacy Policy or the information we hold about you, please contact us at:

Email: cs@feelgoodcontacts.com
Phone: 0800 458 2090
Post: Feel Good Contacts. 6-7 Towers Business Park, Carey Way, Wembley, HA9 0LQ

We hope that we can resolve any query or concern you raise about our use of your personal information. If you believe our processing of your personal information does not comply with data protection law, you can make a complaint to the supervisory authorities in your country. The supervisory authority in the UK is the Information Commissioner. We would however appreciate the chance to address your concerns, so please feel free to contact us regarding any complaint you may have.