Glasses and Sunglasses Warranty

All of our glasses and sunglasses are made of the highest quality and we guarantee a 12-month warranty from the date of purchase. If you should have any issues with your glasses or sunglasses, please call us on 0800 458 2090, message us on LiveChat or email us at

12 month product warranty on own brand and designer glasses and sunglasses

All our glasses and sunglasses are covered by a 12-month warranty, from date of original purchase.

The following is covered by our Feel Good Contacts warranty.

Manufacturing defects. Defects in material or workmanship of the product including but not limited to:

  • Soldering defects of temple hinges and/or barrels
  • Delamination and/or peeling of lens coating
  • Bubbles or imperfections in lens coating
  • Premature flaking or deterioration of frame coating

The following is not covered by our Feel Good Contacts warranty:

  • Normal wear and tear (scratches)
  • Loss of eyewear
  • Any damages caused by accident, abuse, neglect, shock, improper use or storage of the product
  • Damage caused by chemicals (such as perfume, cologne, hair spray, alcohol, etc.)
  • Unauthorised modifications or repairs
  • Excessive exposure to heat or cold
  • Prolonged exposure to water

Please note:

  • The warranty does not apply to damages caused by misuse, or if the product has been modified or repaired by any other company/optician.
  • All warranty claims are subject to a case-by-case evaluation.
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