In the highly unlikely event that you receive faulty lenses, please inform us immediately. Firstly, call our customer service team on 0800 458 2090 or email us at firstname.lastname@example.org and let us know about the problem.
Your initial order will include a returns label with an RMA (Return Merchandise Authorisation) number. Using the return label, send the faulty lens(es), as well as a note explaining the problem, to the return address below.
Return Address: Feel Good Contacts, PO box 71926, London – NW2 9QU
If your lens comes in a single pod, just send the individual faulty pod – not the entire box of lenses.
If it comes in a pod strip with several lenses, send the pod strip – again, do not send the full box of lenses.
Once we receive your faulty contact lens you will be contacted by one of our customer services team who will briefly discuss the item with you.
When the team have confirmed that your lens is faulty or defective, a replacement pod, or pod strip, will be sent out to you. You will not be charged for delivery.