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Frequently Asked Questions (F.A.Q's)

To reset your password, click the ‘Forgot Password’ on the login screen and you will receive an email requesting you to reset your password (please check your spam folder if you do not receive the email within ten minutes). Alternatively, you can contact customer services for assistance on 0800 458 2090, or via email at cs@feelgoodcontacts.com.

Log into ‘My Account’ and refer to the ‘My Details’ section of the account menu. Here you can update your personal details, and manage your billing and delivery. To change your password, select ‘Reset Password’ and follow the on-screen steps. If you wish to change the email address that your account is registered with, please contact our customer service team via phone on 0800 458 2090 or email at cs@feelgoodcontacts.com and they can assist you in this.

You can login to your account and visit the ‘Refer a Friend’ webpage, or access ‘My Account’ and click on ‘Refer a Friend’. From here, a unique code will be provided to you. The code can be shared on social media, or can be sent directly to your friend via a built-in website form.

By entering the unique ‘Refer a Friend’ code when placing an order, your friend will receive a 10% discount, while you’ll earn 12,000 Feel Good Reward Points (equivalent to a £6 discount).

Our customer service phone times are as follows:

Mon - Fri: 8:00am - 9:00pm

Sat - Sun: 9:00am - 6:00pm


Click & Collect orders can be retrieved within the following hours:

Mon-Fri: 8.30am-8.30pm

Sat-Sun: 9.30am-5.30pm

You can view our full privacy policy here.

You can view our full terms and conditions here.

You can contact us via phone on: 0800 458 2090

Customer service and general queries can be sent to: cs@feelgoodcontacts.com

Please send blogger, marketing and press queries to: marketing@feelgoodcontacts.com

Feel Good Contacts do not store any of your credit or debit card information in our database. We process payments using Sage Pay, a trusted and highly-secure payment service provider. Your card details are securely stored with Sage Pay and can be used to easily re-order from us.

After logging in to ‘My Account’, you can click ‘Reorder. This option is also available on the ‘Reorder’ page, and on the ‘Order History’ section of the account page, where you can repeat any order from your Feel Good history.

At Feel Good Contacts, we don’t need to see your prescription when you order. We trust that you know which contact lenses you need, so you can order your lenses quickly and easily when you shop with us.

If you’re wanting to try out some new contact lenses, it’s recommended to speak to your optician before making any decisions. This way you’ll be able to find out which lenses are best designed to fit your visual requirements and your preferences.

Multifocal lenses are prescribed for individuals whose eyesight requires correction for both distance vision and reading.

They correct presbyopia, a visual issue particularly common as you get older, where it becomes difficult to focus on objects near to you.

These lenses have two or more distinct focal powers. These enable easy reading and viewing of nearby objects, while they also ensure clear vision at intermediate and long distances.

Toric lenses are designed to correct astigmatism, a common condition where the eye has an unusual curve to it that distorts vision.

These lenses are made to fit eyes with astigmatism by having a slightly different curve to standard contact lenses and offering additional visual correction at different meridians of the contact lens. This additional prescription power is placed specifically on the lens to line up with the meridians of your eye that require visual correction.

The axis (AX) on your toric contact lens prescription is an indication of the angle the correcting power needs to be at to correct an astigmatism. The cylinder (CYL) is the name of this additional power, exclusive to toric lenses.

No, you can buy your contact lenses from any contact lens retailer. In fact, you’ll find at FeelGoodContacts.com, you can buy the same contact lenses online for a fraction of the price.

Silicone hydrogel contact lenses are exactly that – contact lenses made from silicone hydrogel.

This material allows for extensive wear and provides an increased level of comfort. These are some of the latest contact lenses around and are ideal for those who wear their lenses all day long and are susceptible to dry eyes.

It’s worth speaking to your optician to see if silicone hydrogel contact lenses would be suitable for you.

A wide number of contact lenses filter our harmful UVA and UVB light. However, it’s always best to check the product descriptions to find out if your desired lenses offer UV protection. Every contact lens in the Acuvue range offers this feature.

If you have different prescriptions in each eye, then yes. However, if your eyes require the same visual correction then your lenses will not need to be specific to each eye.

Your optician should have supplied you with a copy of your prescription at your last examination, and it’s one of your UK rights to request a copy.

However, if you weren’t given a copy, you can also find your prescription information on the side/end of your contact lens box.

Understanding your prescription is very important if you’re ordering contact lenses online – you will need to know your requirements to order the correct contact lenses. Your prescription should be given to you by your optician/optometrist after a contact lens fitting. Remember, you have the legal right to request a copy of your prescription. If you’re already using contact lenses with the correct prescription, you can also find the information written on the side of your contact lens box.

The vision in your eyes may vary, so your left and right eye will be listed separately.

There are a few different figures on your prescription – here’s a quick guide to understanding them:

  • (BC) Base Curve – This is a measurement of the curvature of the contact lens. Always done in millimetres, this figure determines how well a contact lens will fit the eye.
  • (DIA) Diameter – This is the width of a contact lens measured in millimetres.
  • (PWR/SPH) Power/Sphere – This figure indicates whether you are long or short-sighted, and how weak your vision is. Long-sightedness is indicated by a plus (+) and short-sightedness by a minus (-). The higher the figure, the greater the visual correction.
  • (AX) Axis – An axis indicates the direction of the curve needed to correct an astigmatism. It will be a number between 0-180 and is only found in toric lenses.
  • (CYL) Cylinder – This figure is only present on toric prescriptions for astigmatism and determines the power of astigmatic correction.

We strongly recommend that you have your eyes checked at least once a year.

If your vision is blurred or you are experiencing discomfort or pain, be sure to book an appointment with an eye care practitioner as soon as possible.

A valid prescription will have been dispensed by a qualified optician and remains valid for twelve months. We reserve the right to verify the details of your prescription.

This also applies to customers re-ordering lenses. When purchasing from us, you confirm that you have been prescribed the contact lenses you have ordered by a qualified practitioner. We do not accept responsibility if you order lenses that have not been prescribed for you, and the same applies if the difference between the prescription and purchase date exceeds 12 months, as your visual requirements might have changed in this time.

Self-prescribing your contact lenses is not recommended by Feel Good Contacts. If you feel your vision requires a different power or even that you may have a slight astigmatism, it’s always best to consult with your optician to find out your required lenses.

Unfortunately, no. Glasses and contact lenses require different prescriptions, even though they measure the same features. This is because your glasses are not fitted directly onto your eye.

The length of time you can wear your lenses depends on the type of lenses you choose to wear and your eyes’ tolerance to them.

Typically, contact lenses are either worn and disposed of daily, or removed, cleaned and stored in solution every night for up to two weeks or a month. Some contact lenses also provide the option of continuous wear, these are called extended wear lenses that you can wear day and night for a set period of time. To find out which lenses are suited to your eyes, it is highly advisable to speak to your optician, although do remember that you can order your lenses online after you’ve been prescribed them.

Contact lenses do not necessarily cause dry eyes, but can aggravate the problem if you’re wearing some that aren’t suitable for you.

There are several contact lenses that have been specifically developed to suit the needs of dry eyes. Some of the most popular of these lenses include 1 Day Acuvue Moist, Dailies AquaComfort Plus and Dailies Total 1.

We also stock an extensive range of eye drops, which can be used to help soothe and lubricate dry eyes.

Extended wear lenses are the only lenses currently deemed suitable for wearing overnight. They have a much more permeable surface (to allow oxygen to move more freely in and out of the eye) in comparison to standard dailies and monthly lenses that should be removed at the end of the day.

You should seek advice from you optician as to whether or not extended wear lenses are suitable for you.

The type of solution you choose depends on your personal preference and the type of lenses you wear. Multi-purpose solution is great for those that want an all-in-one cleaning and storing product. If you clean and store your lenses separately, you’ll need to purchase hydrogen peroxide solution for cleaning and saline solution for rinsing.

Rigid and gas permeable lenses need a specific type of solution and cannot be cleaned with standard saline, hydrogen peroxide or multi-purpose solutions.

You should replace your contact lens cases every 3 months. Click here for more information on how to clean your case and store your lenses.

Yes, you can absolutely wear makeup whilst wearing contact lenses. We generally advise that you insert your lenses before applying makeup and seek products made for contact lens wearers and those with sensitive eyes. You can read our full guide to makeup and contact lenses here.

Contact lenses are usually in their correct form when you take them out of their packaging. Click here to read more on this matter if you are still unsure.

It is almost impossible for a contact lens to get trapped behind your eye.

The surface of the eyelid hosts a thin, moist lining called the conjunctiva. The conjunctiva folds back and covers the white area of the eyeball at the back of the eyelid. The way in which the conjunctiva is positioned from the eyelids to the eyeball makes it impossible for anything to get trapped behind the eye.

Storing your lenses correctly is important to avoid potential infections. Read our comprehensive guide on how to store your lenses as well as which solutions are best for you to use.

If you’ve been sent the wrong items, please phone us on 0800 458 2090 or write to us via email at cs@feelgoodcontacts.com. Please remember to include your order reference number in the body of the e-mail, this will help us deal with your query faster and we will be able to send the correct items to you right away.

Please return your incorrect order to:

Return Address: Feel Good Contacts, PO box 71926, London – NW2 9QU

Feel Good Contacts will happily replace items damaged in transit should this occur. Please contact our customer services team free by ringing 0800 458 2090 or send us an email at cs@feelgoodcontacts.com. Include your order reference number in the body of the e-mail, this will help us deal with your query faster.

You will be asked to return your items via mail for free, to the return address. From there we will endeavour to dispatch your replacement order as soon as possible or to process a refund should you request one.

Return Address: Feel Good Contacts, PO box 71926, London – NW2 9QU

Yes, you can exchange your lenses if there has been a change in your prescription. Please refer to our Returns and Refunds Policy for details.

In the highly unlikely event that you receive faulty lenses, please inform us immediately. Firstly, call our customer service team on 0800 458 2090 or email us at cs@feelgoodcontacts.com and let us know about the problem.

Your initial order will include a returns label with an RMA (Return Merchandise Authorisation) number. Using the return label, send the faulty lens(es), as well as a note explaining the problem, to the return address below.

Return Address: Feel Good Contacts, PO box 71926, London – NW2 9QU

If your lens comes in a single pod, just send the individual faulty pod – not the entire box of lenses.

If it comes in a pod strip with several lenses, send the pod strip – again, do not send the full box of lenses.

Once we receive your faulty contact lens you will be contacted by one of our customer services team who will briefly discuss the item with you.

When the team have confirmed that your lens is faulty or defective, a replacement pod, or pod strip, will be sent out to you. You will not be charged for delivery.

Once accepted, the refunded payment will take 3-5 working days to show up in your account.

You can use all major credit or debit cards through Sage Pay and Worldpay to pay for your order. This includes: Visa, Visa Electron, Mastercard, Maestro and American Express. In addition, we also accept payments through PayPal.

We use state-of-the-art SSL encryption technology in our payment set-up. This technology is the most advanced security software on the online transaction market, while our DigiCert-authenticated security system offers you even more peace of mind when shopping.

Of course you can order your contact lenses one eye at a time.

When you’re entering your contact lens prescription details, you’ll see separate sections for your right eye, and for your left. Simply un-tick the box next to the eye that you don’t want to order for. The selection box for this eye will become unselected and no order will be placed for that eye.

These details will need to be entered in the information fields of the product page:

  • (BC) Base Curve – This is a measurement of the curvature of the contact lens. Always done in millimetres, this figure determines how well a contact lens will fit the eye.
  • (DIA) Diameter – This is the width of a contact lens measured in millimetres.
  • (PWR/SPH) Power/Sphere – This figure indicates whether you are long or short-sighted, and how weak your vision is. Long-sightedness is indicated by a plus (+) and short-sightedness by a minus (-).
  • The higher the figure, the greater the visual correction.

For toric/astigmatism lenses, you’ll need to submit the following values:

  • (AX) Axis – An axis indicates the direction of the curve needed to correct an astigmatism. This will be a number between 0-180.
  • (CYL) Cylinder – Ranging from -0.25 to -2.75, this number determines the amount of power required to correct your astigmatism and is measured in dioptres.
  • For more information about the figures on your prescription and what they mean, click here.

Once you’ve finished shopping and selected your chosen delivery method and payment details at the billing/delivery page, proceed to the payment page. Here you’ll be shown a summary of your order.

Below the table where your purchases are listed, you’ll see a box with the words “Enter Promotional Code” inside. Simply click inside this box, enter your promotional code and click ‘Apply’.

IMPORTANT. Remember to click ‘Apply’ before confirming your order. Doing this will refresh your payment page and the discount will be applied to your overall total. If you do not click ‘Apply’ before confirming your order, your discount won’t be applied.

To cancel or amend your order, please contact us on 0800 458 2090 or via email at cs@feelgoodcontacts.com. You’ll be able to cancel or amend your order up until the point of dispatch. However, after we’ve dispatched the items no changes can be made to your order.

Successful cancellations will be refunded within 2-3 working days.

If your items have already been dispatched and a cancellation is not possible, you’ll be able to exchange your order or request a refund as soon as it arrives.

Click here for a full list of our delivery options and further information.

We offer delivery options to European countries from £4.50 and international delivery from £9.50. Click here to see our full list of European and international delivery options.

97% of items are dispatched on the same day, provided your order is placed before 7.15pm using our standard delivery service.

Unfortunately, some of our toric and multifocal contact lenses, the specifications are so particular that we cannot stock every prescription in-house. Therefore, we require 2-3 working days to order them in, after which they’ll be dispatched upon arrival.

Frequency Xcel Toric XR, Proclear Multifocal Toric and Proclear Toric XR are high prescription contact lenses, which take approximately 10-15 working days to order in.

As soon as we’ve dispatched your order, we’ll send you a confirmation email.

In the email, we’ll provide you with a link, which when clicked will allow you to track your order on the courier’s website.

If you haven’t received your order within 2-3 working days (UK mainland), please check your account information. If the address and phone number you’ve provided are accurate, please contact us.

You can call us free on 0800 458 2090, or email us at cs@feelgoodcontacts.com and we’ll get back to you as soon as possible.

Absolutely. We are supplied directly by each designer brand we stock.

UV rays are a type of radiation emitted by the sun. The effects of UV rays on the eyes can lead to cataracts and even sight loss in the long run. That’s why it’s very important to wear sunglasses with UV protection when it’s sunny out, in order to protect your eyes.

Less commonly mentioned are reflected UV rays which can be at their highest levels in water and snow. Those who regularly partake in activities in snow or on water are encouraged to wear sports sunglasses or snow googles.

Yes. All of our sunglasses come with UV protection. It is generally advised that for maximum sun protection you wear sunglasses that have a minimum of 99% UV protection.

At this moment in time, we do not sell prescription sunglasses. However, please check back in the future as we are always looking to expand our line. In the meantime, enjoy the freedom of wearing any sunglasses you wish whilst wearing contact lenses.

Keeping your sunglasses in a case when you’re not wearing them is the best way to prevent any damage to them. Most sunglasses sold at FeelGoodContacts.com come with their own branded pouch or hard case. Tightening the screws on the sunglasses from time to time also ensures that the frame stays together. Cleaning the lenses should be done by using a gentle solution and soft cleaning cloth. These accessories can be found on our site and are ideal for taking care of your sunglasses.

Yes. As long as you do not remove the label tag from your sunglasses, then you are able to return or exchange your item. The complete product must be returned undamaged and with all the original packing. Please see our Returns & Refunds terms.

We offer delivery options to international countries from £9.50, and to European countries from £4.50, on orders of any items from Feel Good Contacts.

No. At this present time, we do not offer Click & Collect for sunglasses.


Did you find out everything you needed to know? If you still have questions, drop us a message at cs@feelgoodcontacts.com. We’ll get back to you as soon as possible. You can also go back to our home page to browse our great catalogues.