Delivery and Dispatch

 

Please read the shipping information carefully before placing your order.

You will be required to select an option at the checkout for the delivery of your contact lenses.

All delivery times below are based on items in stock.

Royal Mail - tracked
(No signature, letterbox-friendly)

Order before 7pm GMT
Next working day on 99% of orders £2.99 or
FREE over £45
Royal Mail Guaranteed
(signature on delivery)

Order before 7pm GMT
Guaranteed next day (excluding Sunday)
Delivered by 1pm
£6.50
Click & Collect – Collection from our London site:
Unit 1, 146-148 Granville Road, London, NW2 2LD

Order before 7:30pm GMT
Same Day Collection
(Mon-Fri 9am to 7:50pm | Sat-Sun 9:30am to 5:00pm)
FREE
Standard Delivery (non-tracked item)

Order before 7pm GMT
4-5 business days £4.50
Standard Delivery (tracked item)

Order before 7pm GMT
4-5 business days £8.50
DHL European Next Day Delivery by 6pm
(signature on delivery)

Order before 4pm GMT
Next business day (excluding weekends) £12.00

For DHL European Next Day Delivery, orders need to be placed before 4pm. If placed after 4pm on Friday your order will be delivered on Monday.
Some addresses aren't eligible for DHL next day delivery. In some cases, there may also be a surcharge for Remote Area Delivery by DHL. Our customer service team will contact you in these instances.

Standard Delivery (non-tracked item)

Order before 7pm GMT
7-10 business days £9.50
Standard Delivery (tracked item)

Order before 7pm GMT
7-10 business days £12

The dispatch of goods will take place once funds have been cleared from your account. If any of the goods ordered are not available in stock, we will inform you via e-mail or telephone.

On dispatch of your order, there will be an e-mail confirmation sent to you for your records. Within this email there will be a tracking number should you wish to track the progress of your order. If there is any delay from the courier service, we cannot be held accountable.

Some products might be dispatched in two or more packages. In this case, additional charges will not apply. However, additional charges may apply for any orders weighing more than 2KG, in which case the customer will be notified before delivery.

Orders can be cancelled if we receive the cancellation in time. Orders may also be returned within 30 days of delivery. Please see our Returns & Refunds page for more details.