We promise to provide an exchange service on items up to a year after the order purchase date. Items sent for exchange must be unopened and in their original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our customer service team on 0800 458 2090.