Returns and Refunds Policy

 

100% Money Back Promise

At FeelGood Contacts, we’re always here to help, and we understand the occasional need to return an item. Whether you’ve ordered the wrong lenses, the item has a fault, or is just no longer needed, we can offer you a 100% guarantee for your money back.

We offer a full refund (not including delivery charges) on any product within 30 days of purchase. Items are only eligible for a refund if they have not been opened or used, and if the original tags are still in place.

However, if we’ve made a mistake with your order, then we will happily offer a refund of all costs, which also includes money spent on postage and packaging.

Once accepted, refunds will take 5-7 days to appear in your account.

If you wish to cancel your order, please contact us on 0800 458 2090 or via email at cs@feelgoodcontacts.com. Unfortunately, if your order has already been dispatched, we are unable to cancel the order or make any amendments to your item(s).

Successful cancellations will be refunded within 2-3 working days.

If you receive your item and decide you would like to change your order, you are more than welcome to make an exchange.

We promise to provide an exchange service on items up to a year after the order purchase date. Items sent for exchange must be unopened and in their original condition.

Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.

When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.

If you would like to make an exchange, please call our customer service team on 0800 458 2090.

FeelGood Contacts send all of our packages via Royal Mail. In the unlikely event your package arrives damaged, or does not arrive at all, we’ll happily replace your items. If this occurs, we will need a Royal Mail claim form signed by you before we ship your replacement.

Royal Mail Claim forms can be accessed and filled out digitally. Please call us free on 0800 458 2090 and one of our customer services team can talk you through the process.

Return Address: Feel Good Contacts Returns, PO Box 71926, London, NW2 9QU. United Kingdom.