Brands of Contact Lenses
Types of Contact Lenses
- Daily Contact Lenses
- Monthly Contact Lenses
- Two Weekly Contact Lenses
- Coloured Contact Lenses
- Toric/Astigmatism Contact Lenses
- Multifocal Contact Lenses
- Extended Wear Contact Lenses
- Silicone Hydrogel Contact Lenses
- Yearly Contact Lenses
- Cheap Contact Lenses
- Next Day Contact Lenses
- No Prescription Lenses
This policy applies to you if you use our products or services online, by phone or through our mobile applications, or interact with us on social media. This policy upholds our commitment to protect your personal information.
- Who we are
- What type of information we collect and hold
- How your information is used by us
- Who we share your information with
- How we inform you of our products and services
- Access to your information, how long we retain it and how you can update it
- Contact us
- Policy change
- Removing your details
Who we are
In this policy, the terms ‘we’ or ‘us’ refer to the group of Feel Good Contacts Ltd. and our affiliated websites, mobile sites and apps. These include:
What type of information we collect and hold for completion of contract
How your information is used by us
The information we collect may be used to:
Who we share your information with
We do not sell, rent or lease your personal information to third parties. We work with GDPR-compliant data processors with whom we share and receive your information. For example,
Feel Good Contacts will not share personal information with any third parties without your permission, unless to:
How we inform you of our products and services
We would like to tell you about the great offers, promotions, competitions, products and services of Feel Good Contacts from time to time that we think will be of interest to you.
Where you have given us consent to do so in recent times or in the past, we may contact you by post, email, text message, online, using social media and push notifications via apps, or by any other electronic means.
We will need to send you occasional service-related messages, but we won't send you marketing messages unless you opt into this feature. Marketing messages include offers and promotions, health advice and tips. You are not required to receive all these types of messages, and you can amend your preferences or unsubscribe at any time, by either logging into your account and following the directions, or by calling our Customer Services on 0800 458 2090 (UK), 01 514 3614 (Ireland) or 08 05 11 95 32 (France).
LEGITIMATE INTEREST: Where we believe there is a legitimate interest for you to hear from us, we may contact you, for example, if you have left an abandoned basket on our site or if we believe there is a product that you might prefer, based on your recent purchase history. Reminders to renew your lenses are also of legitimate interest so that you do not run out, or have not, in any way, exceeded the recommended duration of the lens/solution life. We will also occasionally send you your balance of reward points that you have collected with us as they can be used to purchase more of your product. Where there is important medical information that relates to products (contact lenses are Medical devices) we will send out information via emails. We ensure to maintain a balance of any potential impact on you (both positive and negative) and your rights before we process your data for our legitimate interests.
Access to your information, how long we retain it and how you can update it
Under data protection legislation, you have the right to access information held about you (also known as Subject Access Request). If you opt to exercise this right and we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge (within 28 working days).
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us in order to verify identity.
We keep your transactional information and personal details for 15 years, from the time of your last order with us.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. You can also correct or update your personal information by logging into your account from our websites or mobile app.
If you wish to exercise these rights, please contact us using the details provided below.
Feel Good Contacts is committed to protecting the information with which you provide us.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, although we cannot guarantee the security of your data once transmitted to our website. We will strive to prevent unauthorised access to your data using strict procedures and security features.
For material changes to this Policy, Feel Good Contacts will provide notification to affected customers.
Removing Your Details
If at any time you wish to have your information removed from our active database, please contact us. We will remove all your personal details but certain information regarding your past orders may be archived for analytical purposes.